Short Sale Negotiators working for lenders will say and do whatever is necessary to gain any perceived advantage. Saying and doing things that are questionably ethical or flat out lies are not uncommon. Like the general public, there are good negotiators and there are bad ones who give the whole industry a bad name.
I have been dealing with a tough negotiator for a large lending institution. In my experience, I find there are two major types of negotiators working at lending institutions: one type tries to bully and overwhelm you - sort of like a large child who wants to overwhelm another child by the threat of doing bodily harm; while the other type tries to rely more on finesse and starts off being helpful and cordial and sets the tone for the duration of the negotiation process (we will leave out the third type which is simply clueless and overwhelmed). I am a person who believes in the Golden Rule, so needless to say, I would rather deal with the latter types who don’t try to annihilate the opponent.
Unfortunately for me, my tough negotiator was the first type (let’s call him Negotiator A): he wanted to show me that he is a tough negotiator who takes no prisoners. He started the relationship by demanding an unreasonable price that was beyond market value and essentially forcing the buyer to walk out on the deal. The net proceed he wanted alone was more than what the buyer had offered.
Needless to say, it took a long time to find a second buyer, but we managed to find someone who was willing to pay something very close to what he was demanding. Unfortunately, while we were waiting for the second buyer, a Notice of Trustee Sale had been filed. I couldn’t and he wasn’t willing to request an extension on the sale date unless and until I had a viable buyer. Now that we had a buyer willing to pay close to what he was demanding, I requested that he extend the sale date which was scheduled for 10 AM, November 30, 2010.
He told me he would only agree to extend the sale date if I could provide him with the written approval from the second lender. He demanded this of me the Tuesday afternoon before Thanksgiving. Now getting the second to settle before the first settled was going to be a difficult task in of itself, but to do this essentially during the Thanksgiving weekend was going to be a monumental task. He knew it, I knew it. He told me I had until end of business day Monday, November 29 to get him the written approval or there would be no way to stop the sale.
I had to be constantly on the phone with the second lender’s negotiator (Negotiator B – who just got a new offer package) and force her to make a decision in less than three days – all while I was at a family gathering in Southern California for the weekend. Although Negotiator B knew we had until Monday to provide the written approval to the first, Murphy ’s Law kicked in. She was missing in action Monday morning. Out of desperation, I tried to get her manager and her senior manager on the phone, but was unable to reach either. I got a horrible sickening feeling in my stomach……….



